Privacy Policy

INSENSE Vietnam operates primarily in Vietnam. If you are located outside Vietnam, please be aware that information you provide may be transferred to, stored, and processed in Vietnam or other countries where our service providers operate.

By using our services, you consent to the transfer of your information to countries that may have different data protection laws than your jurisdiction. We take appropriate measures to ensure your information receives adequate protection wherever it is processed.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information from our systems.

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make changes, we will:

Update the "Last Updated" date at the top of this policy

Notify you of material changes via email or prominent notice on our website

Provide you with an opportunity to review the updated policy

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

INSENSE Vietnam

Email: info@insense.vn

Phone: +84 (0) 123 456 789

Address: Ho Chi Minh City, Vietnam

We will respond to your inquiry within a reasonable timeframe, typically within 30 days.

This Privacy Policy is governed by and construed in accordance with the laws of the Socialist Republic of Vietnam. Any disputes arising from this policy or our data practices shall be subject to the exclusive jurisdiction of the courts of Vietnam.

For international clients, we will make reasonable efforts to comply with applicable data protection regulations in your jurisdiction, including GDPR (European Union), CCPA (California), and other relevant frameworks.

INSENSE Vietnam ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage our event production services, or interact with us in any capacity.

By using our services or providing us with your information, you consent to the practices described in this Privacy Policy. Please read this policy carefully to understand our practices regarding your personal data.

We collect information that you provide directly to us, including:

Personal Identification Information: Name, email address, phone number, company name, and job title when you contact us, request quotes, or engage our services.

Event Information: Details about your events, venues, technical requirements, and preferences to deliver customized audio-visual solutions.

Communication Records: Correspondence, feedback, and support requests you send to us.

Technical Information: IP address, browser type, device information, and usage data collected automatically through cookies and similar technologies when you visit our website.

Payment Information: Billing addresses and payment details necessary for processing transactions (handled securely through our payment processors).

We use the collected information for the following purposes:

Service Delivery: To provide, maintain, and improve our event production services, including audio engineering, lighting design, and technical support.

Communication: To respond to inquiries, send service updates, provide customer support, and share relevant information about our services.

Project Management: To plan, coordinate, and execute events according to your specifications and requirements.

Business Operations: To process payments, maintain records, manage contracts, and fulfill legal obligations.

Marketing: To send promotional materials, newsletters, and updates about our services (you may opt out at any time).

Website Improvement: To analyze website usage, enhance user experience, and optimize our digital presence.

Legal Compliance: To comply with applicable laws, regulations, and legal processes in Vietnam and internationally.

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

Service Providers: With trusted vendors and contractors who assist in delivering our services (e.g., equipment suppliers, venue partners, payment processors) under strict confidentiality agreements.

Business Partners: With collaborators and partners when necessary to execute specific events or projects, only to the extent required for service delivery.

Legal Requirements: When required by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety.

Business Transfers: In connection with any merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

With Your Consent: When you explicitly authorize us to share your information for specific purposes.

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of sensitive data in transit and at rest

Secure servers and infrastructure with regular security updates

Access controls limiting employee access to personal information

Regular security audits and vulnerability assessments

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security and encourage you to take precautions when sharing sensitive information online.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Event and project-related information is typically retained for the duration of the engagement plus a reasonable period afterward for reference and legal compliance.

Marketing communications data is retained until you opt out or request deletion.

Financial and transactional records are retained according to Vietnamese accounting and tax regulations (typically 10 years).

You may request deletion of your personal information at any time, subject to legal retention requirements.

You have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you.

Correction: Request correction of inaccurate or incomplete information.

Deletion: Request deletion of your personal information, subject to legal obligations.

Opt-Out: Unsubscribe from marketing communications at any time using the unsubscribe link in our emails.

Data Portability: Request transfer of your data to another service provider in a structured, commonly used format.

Restriction: Request restriction of processing your information in certain circumstances.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small text files stored on your device that help us:

Remember your preferences and settings

Understand how you use our website

Improve website performance and functionality

Provide relevant content and advertisements

You can control cookie settings through your browser preferences. Note that disabling cookies may affect website functionality and your user experience. For more information about how we use cookies, please refer to our Cookie Policy.

Our website may contain links to third-party websites, services, or platforms (e.g., social media, partner sites, equipment manufacturers). We are not responsible for the privacy practices or content of these external sites.

We recommend reviewing the privacy policies of any third-party services before providing them with your personal information. This Privacy Policy applies only to information collected by INSENSE Vietnam.