Privacy Policy

INSENSE Vietnam (“we”, “our”, or “us”) is committed to protecting your privacy and keeping your personal information secure. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, use our event production services, or contact us.

By using our services or giving us your information, you agree to the practices described here. Please read this policy so you understand how we handle your personal data.

We collect information that you give us directly, including:

• Personal information: your name, email address, phone number, company, and job title when you contact us, request a quote, or use our services.
• Event information: details about your event, venue, technical needs, and preferences.
• Communication records: messages, feedback, and support requests you send us.
• Technical information: your IP address, browser, device, and website usage data collected automatically through cookies.
• Payment information: billing details and payment information needed for transactions, handled securely by our payment providers.

We use this information to:

• Deliver and improve our event production services, including audio, lighting, and technical support.
• Reply to questions, provide support, and send service updates.
• Plan, coordinate, and deliver events according to your requirements.
• Process payments, keep records, manage contracts, and meet legal duties.
• Send relevant information about our services. You can opt out of marketing messages at any time.
• Understand how our website is used and improve the experience.
• Follow applicable laws and legal processes in Vietnam and elsewhere.

We do not sell, rent, or trade your personal information. We may share it in these situations:

• Service providers: trusted vendors and contractors who help us deliver services, under confidentiality obligations.
• Business partners: collaborators needed for a specific event or project, only as much as needed to deliver the service.
• Legal requirements: when required by law, legal process, or a government request, or to protect our rights, property, or safety.
• Business transfers: if our business or assets are merged, acquired, or sold.
• With your consent: when you have clearly allowed us to share information for a specific purpose.

We use standard security measures to protect your personal information from unauthorized access, changes, disclosure, or loss. These include:

• Encryption for sensitive information while it is sent and stored.
• Secure servers and regular security updates.
• Access controls that limit which staff can see personal information.
• Regular security checks and vulnerability reviews.

No online transmission or electronic storage method is completely secure. We work to protect your information, but we cannot guarantee absolute security. Please take care when sharing sensitive information online.

We keep personal information for as long as needed for the purposes described in this policy, unless the law requires or allows a longer period.

Event and project information is normally kept during the engagement and for a reasonable period afterwards for reference and legal requirements.

Marketing information is kept until you opt out or ask us to delete it.

Financial and transaction records are kept according to Vietnamese accounting and tax rules, usually for 10 years.

You may ask us to delete your personal information, subject to information we must keep by law.

You may have the right to:

• Access the personal information we hold about you.
• Correct information that is inaccurate or incomplete.
• Ask us to delete your information, subject to legal duties.
• Opt out of marketing messages at any time.
• Ask for your information in a commonly used format so it can be transferred to another provider.
• Ask us to limit how we use your information in certain situations.

To exercise these rights, contact us using the details in the “Contact Us” section.

Our website uses cookies and similar tools to improve browsing and understand website traffic. Cookies are small files stored on your device that help us:

• Remember your preferences and settings.
• Understand how you use our website.
• Improve website performance and features.
• Show more relevant content.

You can control cookies in your browser settings. Turning them off may affect how the website works.

Our website may link to third-party websites, services, or platforms such as social networks, partners, or equipment manufacturers. We are not responsible for the privacy practices or content of those sites.

Please review the privacy policy of any third-party service before sharing personal information. This Privacy Policy applies only to information collected by INSENSE Vietnam.

INSENSE Vietnam operates primarily in Vietnam. If you are located outside Vietnam, information you provide may be transferred to, stored, and processed in Vietnam or other countries where our service providers operate.

By using our services, you agree that your information may be transferred to countries with different data protection laws. We take reasonable steps to protect your information wherever it is processed.

Our services are not intended for anyone under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

We may update this Privacy Policy when our practices, legal requirements, or business operations change. When we do, we will:

• Update the “Last Updated” date at the top of this policy.
• Notify you of important changes by email or with a clear notice on our website.
• Give you an opportunity to review the updated policy.

Please review this policy from time to time. Continuing to use our services after changes are posted means you accept the updated policy.

If you have questions, concerns, or requests about this Privacy Policy, contact us:

INSENSE Vietnam

Email: info@insense.vn

Phone: +84 (0) 123 456 789

Address: Ho Chi Minh City, Vietnam

We will normally respond within 30 days.

This Privacy Policy is governed by the laws of the Socialist Republic of Vietnam. Any dispute related to this policy or our data practices will be handled by the courts of Vietnam.

For international clients, we will make reasonable efforts to follow relevant data protection rules in their jurisdiction, including the GDPR and CCPA where applicable.